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After Sales Service
1.One year warranty
The company has a one-year warranty and lifetime service system for its products.
2.About the equipment
If the device fails or encounters difficulties during use, read the product manual as reference.
3.About service
If the device fails and cannot resolve itself, please contact us in time and we will provide you with remote video guidance and professional technical support.
Packaging & Shipping

FAQ
Q:Are you a trading company or a factory?
A:We are a factory with more than 10 years of experience in food machinery technology.
Q:How do you guarantee the quality of the machine?
A: We have export experience for 6 years and customers who bought our machine have tested the machine before it was shipped .
Q:Can the voltage of the machine be adapted ?
A:We can adapt the machine to your needs to match your local voltage.
Q:Can you ship the machine to my address?
A:Yes, we support shipping and air transportation, as well as door-to-door service.
Q:Can I go to China and visit your factory?
A:Sure, we are in Shandong, China, welcome to our factory.
Q:Do you have operation manual with the machine?
A:Yes, of course, it is in English version.
Q:Can you offer us the necessary paper to do the customs clearance?
A: Yes, we will send you the contract, packing list and bill of lading, and we will also meet your other requirements.
Q:How about the packing?
A:Outside Package: Wooden packing case as export standard ; Inside Package: Stretch film
Q: What is the warranty period for the equipment?
A:One year upon you receive the goods.